Why isn’t the Tend Electric Wine Opener removing the bottle’s cork?
Your new electric wine bottle opener should have no issue removing the cork from most wine bottles. If it does, then there are a few steps you can take to ensure that the cork removal process goes as smoothly as it’s supposed to.
First, we recommend that you measure the opening of your wine bottle. It’s possible that it is either too narrow or wide for your bottle’s opening, even though the Tend Electric Wine Opener’s foil cutter is designed to fit virtually any wine bottle. Plus, remember to hold both the wine opener and your bottle firmly, and push the wine opener down with some force while the cork is being removed.
Make sure to remove any dirt, dust, or other debris that may be obstructing either the wine opener’s screw hook or its battery compartment. These substances can prevent the screw hook from fully entering the bottle’s cork and removing it as intended.
Only use 4 AA batteries with this wine opener, and be sure to replace them after a few months, or when the wine opening process begins taking longer than usual. Inspect your batteries and the battery compartment often to ensure that there are no leaks or other battery damage. Ensure the batteries are positioned correctly and securely in the battery terminals.
If the above troubleshooting tips do not result in the Tend Electric Wine Opener removing your bottle’s cork, then there may be an issue with its internal circuitry. Do not attempt to disassemble, modify, or repair this product in any way on your own. Instead, please call or email us at email@example.com or 1-855-GO-TZUMI right away, and an experienced customer service representative will be glad to help you.
What do I do if the foil cutter isn’t working?
Check that the foil cutter is completely clean and dry. It should be free of any dirt, dust, or debris—these substances may prevent you from properly cutting your bottle’s foil seal. Examine your foil cutter’s blades, and ensure they are straight and sharp. Do NOT touch them, though, since this can result in serious injury to your finger. Keep the foil cutter away from children and pets.
In addition, you should also inspect your bottle’s foil seal. For the most effective foil cutting, your bottle’s foil seal should also be clean and dry. Gently wipe both the seal and your foil cutter with a soft, dry cloth.
Be sure to place the foil cutter completely over the top of the wine bottle. The seal may not be cut properly if the foil cutter isn’t perfectly aligned with the top of the bottle.
Do not hesitate to contact our Customer Service team at any time for further assistance.