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Troubleshooting Tips for your PROfit Eye Massager


Why isn’t the PROfit Eye Massager working as well as it’s supposed to?

The PROfit Eye Massager is one of the best eye massagers around, with a plethora of settings that let you fully customize your relief to your liking. If you notice that your eye massager isn’t giving you as powerful of a massage as you would like, then try these steps and see if it begins working properly.

First, make sure the massager is fully charged and set up correctly. Check that all of its components are fully in place, and that nothing is visibly damaged or out of place. Do not use the massager if any part of it is leaking, cracked, smoking, or visibly deformed in any way.

Next, be sure to adjust the strap to your desired length so that it fits snugly around your head. Your massage may not feel as effective if the strap is loose or positioned incorrectly. Do not use too much force when adjusting the strap, as it could wear down the strap over time, or even break it.

If your massager won’t pair to your device via Bluetooth to play music, check that both the massager and your device are sufficiently charged and powered on. The PROfit Eye Massager will automatically be ready to pair to your device once it is turned on. Ensure your device’s Bluetooth function is turned on, and that you see the PROfit Eye Massager show up in the pairing devices list.

If your massage feels weaker than you would like, try switching to a different massage mode by pressing the Power Button. Each massage mode has different levels of vibration, heat, and air compression, so play around with each mode and see which one works best for you. It’s crucial that you gently wipe the massager with a soft, dry cloth every week or two. Ensure the Power Button isn’t dirty, wet, jammed, or visibly malfunctioning in any way.

If the above troubleshooting tips do not cause the PROfit Eye Massager to provide a comforting massage, then there may be something wrong with its internal circuitry. Never attempt to disassemble, modify, or repair this product in any way. Instead, please call or email us at or 1-855-GO-TZUMI right away. An experienced customer service representative will be more than happy to assist you.

What should I do if the massager won’t recharge?

Check that the included Micro-USB cable is properly and securely inserted into both the massager’s charging port and your chosen USB power source. Make sure to remove any dirt, dust, or other debris that may be obstructing either the massager’s charging port or the USB power source. These substances can prevent the charging cable from being fully connected, and result in the massager not charging as intended.

Only use the included charging cable with this massager, and do not attempt to charge your PROfit Eye Massager if the cable is wet, dirty, torn, or damaged in any other way.

In addition, you should only use and store your eye massager in a cool, dry environment, on a flat and hard surface. Do not attempt to recharge it in areas with extremely hot or cold temperatures, high humidity, heat sources, open flames, water, or any other liquid. These conditions can adversely affect the charging process, and may result in irreversible damage to the product.

Please don’t hesitate to contact our Customer Service team at any time for further information.

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