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Troubleshooting Tips for your Tzumi Inteligrip


Why won’t my device begin charging?

Your device should automatically begin charging once it’s placed on the mount, thanks to the Inteligrip’s Qi technology that wirelessly charges any compatible devices. If your device has a thick phone case or other accessories on it, then that may interfere with the charging process. 

Check that the included Micro-USB charging cable is securely plugged into both the Inteligrip and your vehicle’s USB power source. The Inteligrip will only charge your phone if your car is powered on. Make sure your car’s power socket isn’t wet, dirty, damaged, or obstructed in any way, as this may prevent the charging process from occurring as it’s supposed to. Always remember to unplug the mount from the power source when it is not in use. 

Only place your phone near the top of the infrared sensor. The bracket arms should open automatically. Do not expose the mount or any of its electrical parts to extremely high or extremely low temperatures, since these can damage its internal circuitry. You should also never expose the mount to fire, direct sunlight, or other heat sources. They may cause the unit to overheat, ignite, or explode. Using it in this manner may also result in lower charging efficiency or a shorter lifespan. 

If none of the above troubleshooting tips work, and you find that your phone still won’t charge with the Inteligrip’s Qi technology, then a more serious issue may be present. Never attempt to disassemble, modify, or repair the Inteligrip by yourself. Instead, call or email us at or 1-855-GO-TZUMI. An experienced customer support representative will be happy to assist you. 

What should I do if the Inteligrip won’t hold my phone?

The Inteligrip’s infrared sensor should automatically adjust to perfectly fit your phone. If it doesn’t, you must check that your phone isn’t too large. Remember that it can only fit smartphones up to 3.4” wide.  

Only place your phone near the top of the infrared sensor. The bracket arms should automatically open. Place your phone in between the bracket arms and against the wireless charging area, and the arms should close tightly around it.  

Avoid contact with any credit cards or cards with magnetic strips or chips. If the InteliGrip comes into contact with a card, demagnetization may occur, and your phone may not stay in place or charge. 

Please don’t hesitate to call or email us at or 1-855-GO-TZUMI for more troubleshooting tips if you still experience difficulties. 

Why won’t the Inteligrip stay in place?

If your Inteligrip won’t stay in place, make sure its suction cup base isn’t dirty. The suction cup should only be affixed to smooth, clean surfaces. Rougher surfaces may render the base suction cup ineffective. In addition, you should ensure the vent clip adapter isn’t torn or damaged in any way. 

Only use the included vent clip adapter with the Inteligrip. Do not attempt to secure the mount to your car’s dashboard or windshield by any means besides either the suction cup base or the vent clip adapter. Using tape, glue, or any other substance to attach the mount to your car may result in severe damage to the product or your car’s interior.  

What if the Inteligrip won’t rotate?

Ensure that the angle adjustment knob is properly installed on the Inteligrip, and that it isn’t turned too far in one direction, to the point where the Inteligrip won’t change angles. You should also make sure that the fastener is firmly inserted into the ball joint adapter, and that the ball joint adapter is securely inserted into the socket located on the back of the bracket. 

Check that the Inteligrip is firmly in place, and that it isn’t covered in dirt, dust, or other debris. Clean it gently with a soft, dry cloth. Make sure that all components of the mount are securely connected, and that nothing is damaged or visibly malfunctioning in any other way. 

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