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Troubleshooting Tips for your ionvac StainLifter


Table of Contents

Why won’t my vacuum turn on?

Make sure your vacuum’s power cord is properly and securely plugged into a nearby AC outlet. Only use an AC outlet that is clean, dry, and not damaged or visibly malfunctioning in any way. Do not attempt to use the spot cleaner if its power cord is tangled, wet, or torn, as this may result in the vacuum not turning on, serious injury, or irreversible damage to the vacuum.

Check that all of the vacuum’s components are installed correctly. Set up your StainLifter exactly as directed in your included User Guide. Keep all openings and vents clean, unobstructed, and free of dust, lint, hair, or anything that might reduce airflow. Do not use the StainLifter with any blocked openings. Keep hair, all body parts, and items of clothing away from the StainLifter’s suction opening.

Only use and store your StainLifter on a flat, hard, and stable surface, in a cool and dry environment. The vacuum may not turn on or work optimally in areas with extremely hot or cold temperatures, as well as high humidity.

If none of the above troubleshooting tips work, and you find that your spot cleaner still won’t turn on, then there may be an issue with its internal circuitry. Never attempt to disassemble, modify, or repair the ionvac StainLifter by yourself. Instead, call or email us at or 1-855-GO-TZUMI. An experienced customer support representative will be happy to assist you.

Why won’t the vacuum remove stains from my floors?

The StainLifter is a powerful 450W spot cleaner that shouldn’t have much difficulty with removing most stains from your floors. If it is, though, check that the Deep Cleaning Brush tool is fully connected to the vacuum’s hose. Ensure that the brush isn’t damaged, and that there isn’t excessive dirt, dust, or debris caked into the brush bristles. This may prevent the spot cleaner from properly removing stains.

When removing stains, it’s important that you place the brush nozzle directly over the spot or stain that you wish to clean. Check that there is enough water and cleaning solution inside the vacuum’s Clean Water Tank. Make sure you are only adding cold, clean water to the Clean Water Tank. Empty the Dirty Water Tank if it is full.

In addition, you should try pushing the brush against your chosen surface a bit harder. Do not move the brush head back and forth too quickly. Instead, move it slowly so that the brush has sufficient time to scrub and vacuum the stain away.

Be careful not to spray too much cleaning solution on the surface, though, since this can ruin your surface’s material and possibly create another stain. Use moderate amounts of cleaning solution as you move the brush back and forth. Alternatively, try using a stronger cleaning solution if you have some on hand.

Please don’t hesitate to contact our Customer Service team if you have any additional questions or concerns.

What should I do if the StainLifter won’t spray water onto my chosen surface?

If your spot cleaner isn’t spraying water, you should first ensure that there is sufficient water in its Clean Water Tank. Check that the water and cleaning solution you have added goes up to the max fill line on the tank. Press the spray trigger as firmly as possible; not using enough force may cause water to not come out of the hose.

Tightly screw the cap back onto the top of the Clean Water Tank, then firmly insert it back into the StainLifter. Water may not be sprayed onto your chosen surface if the tank isn’t properly and securely installed back on the spot cleaner. Check that the water tank isn’t cracked, dirty, or visibly malfunctioning in any way.

Plus, it’s crucial to make sure that the vacuum’s hose isn’t tangled, overly stretched, torn, or damaged in any capacity. Detach the Deep Cleaning Brush tool from the hose, and ensure that nothing is obstructing the hose. Gently wipe its interior and exterior with a soft, dry cloth to remove any trapped dirt, dust, debris, or other substances.

What can I do if the vacuum’s self-cleaning function isn’t working?

It’s essential that you first make sure that the StainLifter is OFF. Attempting to use the self-cleaning function while the spot cleaner is still powered on will not result in it cleaning itself as expected. Instead, it will just create a large mess, and possibly cause irreversible damage to the product, or even serious injury to you or those around you.

Be sure to remove the brush head from the hose, and firmly connect the self-cleaning head in its place. Do a thorough inspection of the self-cleaning head before using it for the first time, ensuring that it hasn’t been damaged or physically deformed during shipping.

Keep the StainLifter on a flat, hard, and stable surface throughout the entire self-cleaning process. Make sure that there is enough water and cleaning solution inside the Clean Water Tank, and that the Dirty Water Tank has been completely emptied. Check that the spray trigger on the hose grip isn’t jammed, and that you are pressing it with enough force to initiate the self-cleaning process.

Immediately contact Customer Service if the self-cleaning function still won’t start, even after following all of the suggestions above. Again, do not try to disassemble or modify the product on your own, especially if it is smoking, making excessive noise, leaking, or malfunctioning or operating abnormally in any way.

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