FAQLED
Troubleshooting Tips for Your AuraLED Wireless Brilliance LED Table Lamp
August 2, 2023 | By Jordan Fargo | 5 mins to read
If the lamp isn’t turning on, check that it is sufficiently charged. The lamp won’t turn on if its rechargeable battery is out of power. In addition, make sure that neither the USB charging cable nor the lamp are dirty, damaged, or visibly malfunctioning in some way, as this could prevent proper charging and operation of the lamp.
It’s also crucial that you only use the provided USB-C cable to charge the lamp. We recommend only using a 5V/1A~2A USB power source to charge the lamp. Try switching to a different USB wall outlet or power source if you find that the lamp isn’t charging properly. Ensure that the LED charging indicator light turns red while the lamp is charging, and green when it is fully charged.
Only use your finger to press the Power Button – never use a pencil or other object to turn the lamp on. You should only use the lamp in a cool, dry environment on a flat surface. Extremely cold or hot areas, as well as tilted, soft surfaces may affect the lamp’s operation. Move it to a different area and try turning it on again.
If all of the above suggestions fail, then a more serious issue may be present with your AuraLED Wireless Brilliance LED Table Lamp. Please call or email us at support@tzumi.com or 1-855-GO-TZUMI. An experienced customer support representative will be happy to assist you.
Again, check that the lamp isn’t running low on battery power. If it is, recharge it back to full power with the included charging cable. Ensure that nothing is covering or blocking the LED light, especially any dirt, dust, or other debris. If any component of the lamp is dirty, including the lamp’s charging port, wipe the entire lamp with a soft, dry cloth. The lamp may not work optimally if the charging port is obstructed, and if the cable can’t be inserted properly. Do not touch the lamp with wet hands, or use cleaning solutions, flammable substances, water, or any other liquids on or near this lamp.
You also make sure that the lamp isn’t at the lowest brightness setting, or on a darker color mode. If it is, follow the user guide for instructions on how to increase the brightness to a higher setting, or change the color mode so that the light appears brighter.
Do not attempt to disassemble or repair this lamp on your own. Instead, reach out to Customer Service for further troubleshooting suggestions.
Never use or store the lamp in an environment with extremely low or high temperatures, as these may damage the lamp’s internal circuitry. Places with high humidity, anywhere near flames or heat sources of any kind, or areas with water or other liquids can severely damage the product. Avoid using or storing this lamp near direct sunlight as well, since this can heat up and damage any internal circuitry.
Only use and store the lamp on hard, dry, and flat surfaces. Wooden tables or desks, marble countertops, shelves, and other level, sturdy surfaces are all good options. Do not place the lamp near the edge of a table, since it could fall and its LED bulbs may be damaged.
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