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Troubleshooting Tips for your AuraLED ColorBox LED Marquee

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What if the ColorBox doesn’t turn on?

Make sure that there are either 3 or 6 AA batteries inside the ColorBox’s battery compartment, or that the included USB-C cable is firmly connected to the ColorBox. Check that the cable is not visibly malfunctioning or damaged in any way. Ensure that your chosen USB-C power source meets the power requirements for the light box. See the included User Guide for more information.

Only use AA batteries with the ColorBox. Any other type of battery will cause it to not turn on. When setting up the ColorBox, only place it on a flat, hard surface or a sturdy wall. Make sure it is being used in a dry and cool space, since extremely hot or cold temperatures may interfere with the light box’s operation. Do not pierce, strike, or apply strong pressure to your ColorBox with sharp or heavy objects while setting it up. Strong impacts or shocks could cause irreversible damage to the unit.

If your ColorBox malfunctions, do not attempt to repair it yourself. Doing so will void the warranty, and may cause physical injury or permanent damage to the product. Instead, please call or email us 1-855-GO-TZUMI or support@tzumi.com, and an experienced customer support representative will be happy to assist you.

Why is the ColorBox’s LED light so dim?

Check that the ColorBox is properly connected to your chosen USB-C power source. Ensure the included USB-C cable is securely plugged into both the ColorBox and the power source, and that it is not dirty, wet, torn, or damaged in any way.

If you’re using batteries, see if they are securely in place inside the ColorBox’s battery compartment. The ColorBox may not light up as brightly as it’s supposed to if the AA batteries are loose. Alternatively, try using the remote to increase the light box’s brightness setting. It’s possible that it may just be on its lowest setting.

Do not use the ColorBox in wet environments, as these can interfere with its operation. If you have any questions, please don’t hesitate to contact our Customer Support team.

Why isn’t the included wireless remote working?

Remove the battery insulation sheet from your remote control before using it. Only use a CR2025 battery with the remote, and ensure it is inserted correctly and securely.

Move closer to the ColorBox if you happen to be standing far away from it. However, do not get too close to it either. Keep in mind that the remote only works anywhere between 3.5 and 11.5 ft. (1-3.5 meters) away from the ColorBox.

The remote may also not work if the light box is covered in any way. Do not cover it with any blanket, window shade, or other covering to prevent issues with the remote’s operation. Feel free to reach out to Customer Support for further assistance.

Where shouldn’t I use or store the ColorBox?

Never use nor store the ColorBox in extremely hot or cold environments. These temperatures can severely damage the product or the remote.

Also remember that the ColorBox is not waterproof or water-resistant. Do not attempt to operate it in the rain, nor in wet environments and conditions. Anywhere near a pool, bathtub, or sink is a dangerous place to store or use the light box, as it could fall in, and its internal circuitry could be damaged.

The ColorBox is detachable and contains small parts. It’s essential to keep it out of the reach of children and pets; this product is not a toy. Only use and store the ColorBox on a wall, table, or other flat, hard surface that’s out of their reach, in a cool and dry area.

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