What should I do if the light bulb won’t levitate?
Check that the light bulb and the top head of the lamp aren’t wet, damaged, or visibly malfunctioning. Make sure you hold the bulb at the proper distance away from the top head of the lamp – at least 3 inches underneath. If the lamp automatically powers down due to overheating, for instance, then its electromagnetic sensor will drop the light bulb. Ensure that your lamp isn’t wet, overheated, damaged, smoking, or visibly malfunctioning in any other way.
The base must be on a hard, flat surface in order for the light bulb to levitate. Your Gravity Lamp may not work correctly, and the bulb may not stay in place if it is on a soft, tilted surface, such as a bed, couch, or other piece of furniture.
Thoroughly clean all components of the lamp and the light bulb with a soft, dry cloth. The lamp’s magnetic induction technology might not work properly if any part of the lamp or the light bulb is dirty. Only use the included light bulb with your lamp, as it is designed with the unique magnetic forces that are needed to keep it afloat.
If all of the above troubleshooting tips do not work, then a deeper issue may be present with an internal component of your levitating light bulb lamp. Please call or email us at firstname.lastname@example.org or 1-855-GO-TZUMI, and an experienced customer service representative will be more than happy to help you.
Why isn’t the light bulb turning on?
The light bulb is supposed to automatically turn on once it reaches the “balance point” with the top head of the lamp and begins to levitate, thanks to the product’s polar electromagnetic forces.
If this is not the case, unplug the power adapter from your chosen power source and plug it back into a 100-240V AC wall outlet. Then, you should make sure that your light bulb isn’t cracked or damaged in any way. Check that it isn’t leaking or visibly malfunctioning, and that it properly floats in midair. Hold it at least 3 inches underneath the top head of the lamp, then gradually move it upwards until it stays afloat.
Only use the lamp in a cool, dry environment. Its ideal temperature range is anywhere from 22° – 95°F (-5° – 35°C). Any temperature outside of this range will cause the lamp to not work optimally, and in extreme cases, cause it to not turn on or even break. In addition, only use the supplied AC power adapter with this lamp.
Do not use a different adapter, nor attempt to use the included power adapter if it is frayed or damaged. Never attempt to disassemble or repair either the lamp or the power adapter by yourself. Instead, reach out to Customer Service for the next steps to take.
Why isn’t the wireless charging pad working?
Check that the lamp is securely plugged into an AC adapter and turned on before attempting to charge a device via the wireless charging pad.
If your device has a thick case or other accessories attached to it, then it may not be able to charge on the pad. Try removing the case and accessories, then place your device back on the charging pad and see if that works. It may also be worth fully cleaning the wooden base of the lamp so that it’s free of dirt, dust, or oils that may prevent the wireless charging from working properly.
Be sure your device is actually Qi-compatible and that it can be wirelessly charged. For further information, please don’t hesitate to get in touch with our Customer Service team.
What if the base of the lamp gets hot very quickly? Is this normal?
The base should only get slightly warm while you use the lamp, especially if you are using the lamp for an extended period of time or wirelessly charging a device. It should not be extremely hot or uncomfortable to touch.
If the base of the lamp becomes abnormally hot for some reason, try turning off the lamp, unplugging it, and removing your phone or other device from the wireless charging pad for at least 10 minutes. Do not attempt to touch the base or move it for at least 5 minutes.
Clean the lamp and ensure that no component of the unit is damaged, visibly malfunctioning, smoking, or appears abnormal in any other way.