What if the surge protector doesn’t turn on?
Your PowerDock should turn on automatically once it is plugged in, and your devices should be powered instantly after being connected, since it does not have a power button.
If this is not the case, it’s important to see if all parts of the surge protector are undamaged and not visibly malfunctioning. Check that the 5ft. power cable isn’t frayed, wet, torn, or damaged in some capacity, as this will cause the surge protector to not turn on. Ensure your chosen power source meets the input requirements of the PowerDock; if not, find another power source that does. Clean the entire surge protector and its power cable, as well as your desired power source, with a soft, dry cloth.
If all of the above suggestions do not cause the PowerDock to turn on as expected, then there may be an issue with one of the surge protector’s internal components. Do not attempt to disassemble or repair the surge protector by yourself, as this could cause an electrical short circuit, severe damage to the product, and/or serious injury to yourself. Instead, please call or email us at firstname.lastname@example.org or 1-855-GO-TZUMI. An experienced customer support representative will be happy to assist you.
What if the surge protector won’t power my devices?
It is essential that you know the joules rating of all the devices you wish to use with the surge protector. If a certain device won’t turn on or charge after you plug it in, then its joule rating may simply be too high for the PowerDock.
It’s also possible that you have too many devices plugged in at once. You should try unplugging a device or two, if possible, then plug in a larger device and see if it is powered. If not, disconnect the PowerDock from your chosen power source, then reconnect it after a few seconds. Alternatively, pick a different power source in another location and see if that helps. Your first power source might not have enough output power for the surge protector.
Plus, we suggest carefully checking both the USB or AC ports of the PowerDock, and the plugs that you are inserting into the PowerDock’s ports. Make sure the ports aren’t damaged, deformed, or obstructed by dirt or debris. Ensure that the prongs of your devices’ plugs are completely straight and free of any substances that could prevent proper connection.
Do not attempt to fix the surge protector on your own or continue to plug devices into its ports if you suspect that something is wrong with the product’s internal components. Feel free to call or email us at email@example.com or 1-855-GO-TZUMI for more troubleshooting assistance if you still have issues with powering your devices.
What if the integrated phone stand won’t hold my phone?
Check that your phone isn’t wider than the maximum width of the phone stand. If your phone has a case or other accessories, then they may be preventing the stand from holding your phone.
In addition, make sure that your surge protector isn’t damaged or physically deformed in some way. This could keep your phone from fitting securely inside the stand. It’s also important to keep the surge protector and phone stand dry and clean, free of any water, dirt, dust, or other debris. These substances may obstruct the phone stand and make it difficult to place your phone inside. You can always get in touch with our Customer Service team if you have any additional questions or concerns.
Where should I not use or store the surge protector?
Never use or store your PowerDock surge protector in hot or humid conditions, or near flames or other heat sources. This is extremely dangerous, since the heat combined with the energy output of your surge protector and devices could cause the PowerDock to heat up, possibly leading to a fire or explosion. This will obviously cause severe damage to the product and serious injury to you or your loved ones.
You should also never keep the PowerDock in any wet environment or near pools, bathtubs, or sinks. Water can seriously damage the product and reduce its overall lifespan. Keep the PowerDock in a dry, cool space, away from frayed electrical cords. Keep children and pets far away from the surge protector, since they could be injured if they play with the product. Anywhere next to or under a desk, table, or other surface that won’t catch fire nor conduct electricity should be fine.