Free Shipping on All U.S. Orders Over $35!

Troubleshooting Tips for your PWRSync 2-Port Wall Charger


Why is the wall charger not charging my device?

Check that the wall charger isn’t wet, dirty, frayed, or damaged in any other way. Clean it gently with a soft, dry cloth to remove any dirt, dust, or other debris. Make sure the wall charger isn’t damaged or visibly malfunctioning in some way.

Only use the wall charger with devices that are compatible with USB-A or USB-C charging. Devices without a USB-A or USB-C port will not be able to be charged by the PWRSync wall charger. Make sure your chosen phone, tablet, or other device is not damaged or visibly malfunctioning, and that its USB-A or USB-C port is not blocked or deformed in some way so that the wall charger will fit.

If all of the above troubleshooting suggestions fail, then your wall charger may have an issue with its internal circuitry. Do not attempt to disassemble, modify, or repair the wall charger by yourself. Instead, please call or email us at or 1-855-GO-TZUMI. An experienced customer support representative will be happy to assist you.

Where shouldn’t I use or store the wall charger?

Never use or store the wall charger in environments with extremely hot or cold temperatures, as these may severely damage it over time. Do not use or store it near fires or other heat sources, since they can destroy the wall charger, and possibly cause a fire or explosion if a device is being charged.

Do not put the wall charger anywhere near children or pets; the wall charger is not a toy and could present a choking hazard. Only use the wall charger in cool, dry areas. Anywhere in your home or office should suffice, as long as it is out of the reach of water, heat sources, or sharp objects.

If you have any further questions about where you can safely use or store your PWRSync 2-Port Wall Charger, please do not hesitate to reach out to our Customer Support team.

Related Articles

Buying Guide: Bluetooth Tag Trackers

Troubleshooting Tips for your tag-it™ Tracker

Troubleshooting Tips for your ionvac StainLifter

If your ionvac StainLifter isn’t cleaning your carpets or upholstery the way it should, check...

Buying Guide: Carpet and Upholstery Spot Cleaners

This guide will tell you everything you need to know about how to buy the...

Buying Guide: Leg Compression Sleeves

Want to enjoy all the wonderful benefits of leg compression therapy, right in the comfort...