Why isn’t the cable working?
Ensure your iPhone, iPad, or other device is sufficiently charged and powered on. Check that the charging cable is properly and securely plugged into your device, and that it isn’t wet, dirty, frayed, or damaged in any other way.
Make sure your device’s Lightning™ port is clean and unobstructed by dirt, dust, or other debris. Your cable may not connect properly to your device if the port isn’t clean. Only use or store the cable in cool, dry environments, away from heat sources, water, or other liquids. Extremely hot or cold temperatures, as well as high humidity, can damage the cable and physically deform it over time, making it impossible to connect it to your device properly.
If your PWRSync 10 ft. Tough Lightning™ Cable still won’t work properly, then an issue may be present with the cable’s internal circuitry. Do not attempt to disassemble, modify, or repair the cable by yourself. Instead, please call or email us at firstname.lastname@example.org or 1-855-GO-TZUMI. An experienced customer support representative will be happy to assist you.
What should I do if my device is charging slowly?
If your device is charging slower than expected, check that your cable is securely plugged into both a USB-C power source and your chosen device. Make sure your chosen USB-C power source has enough power for your device, and that it isn’t wet, dirty, damaged, or visibly malfunctioning in any way.
You should also ensure that the cable isn’t pulled, bent, or tangled, as this may prevent optimal charging. If your device’s charging port is obstructed by dirt, dust, or debris, then charging may be slower than expected. Keep the cable completely straight and untangled, when possible, in order to keep electricity flowing to your device through the cable as quickly as possible. Please don’t hesitate to contact our Customer Service team at any time if you have any additional questions or concerns.
Where shouldn’t I use or store the cable?
Never use or store your cable in environments with extremely hot or cold temperatures, as these may wear down the cable and severely damage its nylon over time. Do not use or store it near fires or other heat sources, since they can destroy the cable, and possibly cause a fire or explosion if a device is being charged. Do not put the cable anywhere near children or pets; the cable is not a toy and could present a choking hazard.
Only use the cable in cool, dry areas, far away from water, heat sources, or sharp objects. Anywhere in your home, car, or office should work just fine.