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Troubleshooting Tips for your PROfit RecoverMax


Why won’t the massager turn on?

In the event that your air compression leg massager won’t turn on, you should first check that it is set up properly, and that its AC wall adapter is firmly plugged into a nearby wall outlet. It’s essential that you follow the instructions in the User Guide exactly as they were written, to ensure proper operation of the product and an effective leg sleeve compression massage.

Make sure your chosen wall outlet isn’t wet, dirty, damaged, or visibly malfunctioning in any way. Only use the massager in cool, dry environments, without high humidity, or extremely high or low temperatures. Never use a wall outlet that is near any water or other liquids, as well as any damaged power cords. This may cause irreversible damage to the product, electric shock, serious injury to yourself or others, and even result in a fire in some extreme cases.

If your leg compression massager still won’t turn on, even after following all of the tips above, then an issue may be present with the product’s internal hardware. Do not attempt to repair, modify, or disassemble your PROfit RecoverMax on your own. Instead, please call or email us at 1-855-GO-TZUMI or An experienced customer service representative will be more than happy to assist you.

Why does the massage intensity feel weak?

Make sure the massager isn’t set to its lowest intensity level. If it is, try increasing the intensity and see if that provides a more powerful massage. The RecoverMax is a very powerful tool by default, and should not feel weak during your massage, as it packs 24W of power that is converted into forceful yet soothing air compression for muscle recovery.

Check that the LCD controller is connected to the straps’ air pressure hoses and the AC adapter as securely as possible. Also, try re-plugging the AC adapter into your chosen wall outlet to ensure a proper connection. Alternatively, choose a different outlet. It’s possible that your current wall outlet doesn’t emit enough power for the massager, which may be why the massage intensity feels weaker than expected. Only use a 12V/2A or higher wall outlet or other power source.

Clean your chosen wall outlet or power source by gently wiping it with a soft, dry cloth, to remove any dust, dirt, or other debris. These substances may obstruct your wall outlet or power source, and prevent a full insertion of the AC adapter.

Feel free to contact our Customer Service team at any time if you have further questions or concerns.

What should I do if the massage feels painful?

Your leg massage should never cause you any kind of pain. If it is, stop using the RecoverMax immediately. Carefully remove the straps from your legs, and wait a bit before trying to use them again. Rest your legs and check them for redness, swelling, and discomfort.

Make sure the straps are positioned properly on your legs. Use the included thigh and calf extension pads to ensure that the straps are comfortable. We also recommend that you decrease the massage intensity, choose a different air compression mode, or use less heat if you feel pain.

If the settings are already at their lowest level, though, and yet you still feel pain, then stop using the massager entirely. Consult your doctor for further instructions before attempting to use the massager again. It’s essential to always heed your doctor’s safety advice to avoid injury, no matter who you are or how much fitness experience you have.

Remember not to use the massager if you are pregnant, diabetic, have a pacemaker, recovering from surgery, suffer from migraines, neuropathy disorders, disc protrusion or spinal inflammation.

Who shouldn’t use the PROfit RecoverMax?

Anyone that has recently suffered a leg injury of any kind, or has poor blood circulation, should first ask their doctor if leg compression therapy is safe for them. Not following your doctor’s instructions could impede your recovery timeline, or cause serious injury to your legs and/or feet. In addition, using the massager for too long on sensitive areas can cause major discomfort and/or injury. We suggest that you try using the leg compression massager on a low or medium intensity setting, for 20-30 minutes per session, especially if you’re healing from an injury.

To ensure your safety, do not use the massager without the approval of your doctor if you are: pregnant, diabetic, have a pacemaker, recovering from surgery, or are suffering from migraines, neuropathy disorders, disc protrusion or spinal inflammation.

In addition, make sure to keep the RecoverMax out of the reach of infants, toddlers, and children. This product is not a toy and should not be used at such.

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