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Troubleshooting Tips for your PowerStand Multi-Port Surge Tower

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Why isn’t the lamp turning on?

Make sure the lamp is sufficiently charged before attempting to turn it on. The lamp should fully charge within 6 hours. Check that the included 36” USB charging cable is firmly plugged into both the lamp’s charging port and your chosen USB power source. Do not use the cable if it is wet, dirty, frayed, or damaged in any other way. Plug the cable into a different USB power source if necessary.

Keep the lamp away from heat sources. Do not use or store it in extremely hot or cold locations, nor near water or any other liquid. Only use and store your Atmospheres Task Lamp in a cool, dry space, on a surface that’s flat and hard, to ensure that the lamp operates properly. Try moving the lamp to a new area, fully charging it, and checking the light bulb for any cracks or damage before attempting to turn the lamp on again.

There may be an issue with either the lamp’s internal battery or the light bulb if it still fails to turn on, even after following all of the troubleshooting advice above. Do not attempt to disassemble, modify, or repair this product by yourself. Instead, please call or email us at support@tzumi.com or 1-855-GO-TZUMI. An experienced customer support representative will be happy to assist you.

Why can’t I adjust the lamp’s gooseneck angle?

If you’re experiencing trouble while trying to adjust the lamp’s gooseneck angle, make sure that all components of the lamp are clean and installed properly. Keep children and pets away from the lamp, as it is not a toy, and they may cause damage to the lamp. Do not attempt to tilt or bend the lamp neck too far in a certain direction, or place too much pressure on it at once.

Please do not hesitate to reach out to us at support@tzumi.com or 1-855-GO-TZUMI for more troubleshooting tips if you still experience difficulties.

Why won’t the Atmospheres Task Lamp attach to my desired surface?

Make sure your desired surface, whether it be a headboard, table, desk, or other edged surface, is anywhere between 1” and 3” thick. Any surface that is less than 1” thick won’t securely hold your lamp, while anything over 3” is too large for the clamp to attach to. Gently clean your desired surface and make sure it is hard, flat, and sturdy. Try picking another surface for your lamp if necessary.

You should also ensure that the clamp isn’t filled with dirt, dust, or other debris. Gently wipe it with a soft, damp cloth to clean it. Do not use the clamp if it is damaged or visibly malfunctioning in any way. Check that the clamp is firmly attached to the lamp.

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