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Troubleshooting Tips for your Pocket Juice Endurance AC 10K


What if the charger doesn’t turn on?

If your Pocket Juice Endurance AC 10K won’t turn on, check that its battery is fully charged. It should take approximately 5-6 hours to fully charge your Pocket Juice Endurance AC 10K from a depleted battery level.

Try keeping your power bank on a flat, hard surface, in a cool and dry environment, throughout the entire charging process. Keep the charger away from water or other liquids, heat sources, or direct sunlight as it’s charging, and make sure that its four LED status indicator lights are on. Alternatively, use the built-in folding AC wall adapter to charge the power bank. Only use a compatible AC wall outlet that isn’t wet, dirty, or obstructed by debris of any kind.

Do a thorough inspection of your portable charger, making sure that none of its components are damaged or visibly malfunctioning in any way. In addition, only use the included charging cable to charge your Pocket Juice Endurance AC 10K. Check that the cable is not wet, dirty, frayed, or damaged in any other way.

If the above troubleshooting tips don’t cause the charger to turn on, then there may be an issue present with its internal battery or other circuitry. Never attempt to modify, disassemble, or repair the portable charger by yourself. Instead, please call or email us at or 1-855-GO-TZUMI. An experienced customer support representative will be happy to assist you.

What if the charger won’t charge my devices?

Make sure that your charger is securely connected to the device that you wish to charge. In addition, ensure your Pocket Juice is fully charged. Once fully charged, it can recharge most devices several times, depending on the battery capacity of the device and the condition and age of the battery.

Check that your charger isn’t wet, dirty, frayed, or damaged in any other way. Clean it gently with a soft, dry cloth to remove any dirt, dust, or other debris. Make sure the charger isn’t damaged or visibly malfunctioning in some way. 

Only use the charger with devices that are compatible with USB-C charging. Devices without a USB-C port will not be able to be charged by the Pocket Juice Endurance AC 10K. Make sure your chosen phone, tablet, or other device is not damaged or visibly malfunctioning, and that its USB-C port is not blocked or deformed in some way so that the charging cable will fit. 

Again, if none of the suggestions above result in your charger being able to recharge your devices, then do not attempt to disassemble, modify, or repair the portable charger on your own. This may severely damage the product and void any warranty in place. Reach out to Customer Service for further instructions instead.

Why is the power bank getting so hot?

Your power bank should not be getting extremely hot to the touch. If it is, then it’s possible that it has been charging devices for too long, and may run out of power soon. Alternatively, it may be charging a device that requires more power than the power bank can provide, or it may be in an extremely hot or humid environment.

Unplug all charging devices from your power bank, and turn your Pocket Juice Endurance AC 10K off. Let it cool down for an hour or two, then recharge it back up to full power. Check that the devices you were trying to charge fall within the maximum energy output range for the power bank, as devices that require more power than the Pocket Juice Endurance AC 10K can safely provide will cause the power bank to overheat.

In addition, we recommend cleaning your power bank gently with a soft, dry cloth, and making sure that no dirt, dust, or other debris are obstructing any of the power bank’s charging ports. This can cause the power bank to work much harder than it usually has to, and heat up to dangerous levels very quickly.

For further questions or advice, please don’t hesitate to contact our Customer Service team.

Where shouldn’t I use or store the portable charger?

Never use or store the portable charger in environments with extremely hot or cold temperatures, as these may severely damage it over time. Do not use or store it near fires or other heat sources, since they can destroy the charger, and possibly cause a fire or explosion if a device is being charged.

Do not put the portable charger anywhere near children or pets; it is not a toy and could present a choking hazard. Only use the charger in cool, dry areas. Anywhere in your home, office, car, or elsewhere should suffice, as long as it is out of the reach of water, heat sources, or sharp objects.

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