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Troubleshooting Tips for your ionchill Wine Cooler


What if the cooler won’t turn on?

Your wine cooler should start running automatically once it is plugged in. If your ionchill Wine Cooler isn’t turning on, check that the included AC power adapter is firmly and properly plugged into both the cooler and your chosen AC outlet. Check that no part of the cooler appears to be damaged or malfunctioning in any way, and that the AC power adapter isn’t wet, torn, or damaged. Try plugging the cooler into a different AC wall outlet and see if this works.

If all of the above troubleshooting tips fail, please call or email us at or 1-855-GO-TZUMI. An experienced customer support representative will be happy to assist you.

Why isn’t the inside of the cooler getting cold?

Check that the wine cooler is securely snugged in, and that it is set up properly. Ensure no components are damaged or malfunctioning in any way. Ensure that the cooler’s ventilation fan is not covered or blocked in any way, since this may prevent the cooler’s interior from reaching your selected temperature.

Remember that the cooler’s actual internal temperature is dependent on the air temperature immediately around it. Although you can set the cooler’s temperature to cool to a certain temperature within its operating range, its internal temperature may not reach the selected temperature if the surrounding temperature is too high. In this case, try moving the cooler to a dry, dark space that’s cooler than its current location, and keep it away from direct sunlight. You can also attempt to unplug the cooler from its power source, then plugging it back in to see if that helps.

If all of the above suggestions fail, please reach out to our Customer Service team for further assistance. Do not attempt to disassemble, modify, or repair the cooler on your own.

What if my cooler starts making lots of noise?

Only place the cooler on a hard, flat surface. The cooler may make more noise if it is positioned at an angle. It’s also possible that the cooler may not have enough space around it to work properly. To ensure proper ventilation, allow 5 inches of space from the back and sides of the unit, and never cover the air circulation fan. Failing to do so may cause the cooler to overheat quickly and emit more noise than usual.

Ensure that all components of the cooler are clean, as built-up dirt or other debris may cause the fan to overwork or overheat.  Do not use harsh chemicals or flammable substances to clean your cooler; use a dry or slightly damp cloth instead. Be sure to unplug your wine cooler before cleaning it. If your cooler is still making lots of noise, feel free to reach out to our Customer Service team for more information.

Is there anywhere I shouldn’t use or store the cooler?

This unit is designed to be freestanding only. Therefore, it should never be recessed or built into cabinets. Keep 5 inches of space from the back and sides of the unit to ensure proper ventilation. Do not place the cooler in an area where the air circulation fan is covered, as this may cause the fan to stop working or the cooler to overheat, which is a potential fire hazard.

We don’t recommend leaving it outdoors, in your garage, or anywhere without fresh air and proper ventilation. In addition, anywhere near water or other liquids, as well as hot or humid environments, can overwork the cooler or cause severe damage to the product’s internal circuitry. Please keep the cooler in a dry, cool space that is away from direct sunlight and has sufficient fresh air.

What shouldn’t I put inside the cooler?

Do not use or store gasoline or any other flammable liquids inside or near this cooler, as these can be a potential fire hazard. You should also remember not to store food or other perishables inside the cooler, since it can’t reach low enough internal temperatures to prevent spoilage and bacteria growth over an extended period of time.

Sharp objects and toxic substances may also cause significant damage to the wine cooler’s interior, and ultimately reduce the lifespan and efficiency of the product. Always keep these items out and away from the cooler.

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