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Troubleshooting Tips for Your tzumi Vault Power Station


What if the Vault won’t turn on?

If you find that your Vault won’t turn on, or won’t stay powered on, check that the Vault is sufficiently charged, and all charging cables for your devices are undamaged and securely connected to the power station’s ports. You should always use the Vault in a relatively cool environment without excessive moisture, humidity, or extreme temperatures to ensure proper operation.

The Vault is designed to support devices up to 150W. If you try to charge a device that requires over 150W, the power station will activate its overpower protection feature and automatically turn off. Remove that device and the Vault should stay powered on.

If you plan to go long periods without using the Vault, remember to charge it once a month to keep its battery healthy. This unit is not waterproof. Do not expose it to water or other liquids, extremely high or low temperatures, or high levels of humidity. Keep away from corrosive materials.

Why is my Vault making so much noise?

This can happen if you are charging several of our devices at once, or if the Vault has been running for long periods of time. This may also occur if the Vault is running low on power, or if it is not on a flat and sturdy surface.

If it’s making an excessive amount of noise, turn the Vault off, unplug all your devices, then charge it back up to 100%. Move the power station to a different surface in a dry and cool environment, if necessary. You can also try cleaning the power station with a soft dry or damp cloth. Do not use the cloth with cleaning agents or other chemical solutions.

Check that the Vault is not visibly damaged or malfunctioning in any way, and ensure that all parts are connected properly and securely. Stop using the Vault right away if you also notice it is swollen or enlarged, if it’s leaking, or if you notice any kind of unusual smell. Feel free to reach out to Customer Service if you have any further questions or concerns

Why is my Vault getting so hot?

It is normal for the Vault to get warm or hot while you use it, especially if you are charging several devices at once. It also contains 36 LED bulbs that can get hot if the LED light is turned on for prolonged periods of time. It should also turn off on its own if it gets too hot. If the Vault’s operating temperature reaches 194°F (90°C), it will automatically shut down to avoid overheating.

When the Vault feels exceedingly warm, try turning it off for a bit and letting it cool down. Be sure to keep it away from flammable objects and excessive heat. Alternatively, try unplugging one of your larger devices from the Vault and see if that cools it down. Be sure the Vault is not low on power, as its battery may have to work harder to charge your devices if it doesn’t have much power left.

Again, make sure all components of the Vault are properly set up and securely attached, and check that no cables or other components are frayed, damaged, smoking, burning, or visibly malfunctioning. Do not attempt to disassemble or repair the power station by yourself. This can void any warranty in place and cause serious injury to yourself and others, as well as severe damage to the product. Immediately contact our Customer Service team instead for further information.

Where shouldn’t I use or store my Vault?

Never use or store the Vault in hot or humid environments. You should also keep it away from water or other liquids, including sinks, bathtubs, or pools. These environments can either severely damage the power station, or significantly reduce its charging capabilities for you in the future. Excessive heat and humidity can ruin the Vault’s internal circuitry and ultimately reduce its overall lifespan.

Only use and store the Vault in a cool, dry environment, on a surface that’s flat, hard, and sturdy. Floors, tables, countertops, and other surfaces that won’t be affected by the Vault’s heat if it warms up are all good choices. Never place the Vault on a bed, couch, or other uneven and soft surface that can catch on fire easily.

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