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If your new pop filter isn’t blocking out unwanted noise, there are some key steps to take in order to get it functioning properly. Your microphone isolation shield should be completely dry and clean, free of any dirt, dust, or other debris. Any built-up substances can block the filter and prevent it from reducing or eliminating any pops, hisses, or other undesired sounds.
Make sure to clean the pop filter every week or two, by gently wiping it with a soft cloth. You can use either a dry or slightly damp cloth to keep the pop filter clean. It’s essential that you fully dry the ON AIR ProShield after wiping it with a damp cloth, since leftover liquids can interfere with the sound quality.
We also recommend that you only use and store your pop filter on a flat, hard surface, in a cool and dry environment. Do not place it in areas with extremely hot or cold temperatures, or in spaces with high humidity. These conditions can physically deform the product over time and cause severe, irreversible damage to it.
If the above troubleshooting tips do not cause the ProShield to block unwanted noise, then there may be a more serious issue with the pop filter. Never attempt to disassemble, modify, or repair this product in any way. Instead, please call or email us at support@tzumi.com or 1-855-GO-TZUMI right away. An experienced customer service representative will be more than happy to assist you.
Check that the pop filter’s screw-on base is firmly placed on the edge of a hard, flat, and stable surface, or on a sturdy, upright microphone stand. Make sure the microphone stand or your chosen surface is clean and dry, since the pop filter may accidentally slide off if it’s placed on a wet or dirty surface or stand.
It’s crucial that you thoroughly inspect the ProShield and all its components. Ensure that it has been set up correctly and securely, and that nothing is missing, broken, or visibly deformed in any way. You should try removing the base from your chosen surface or mic stand, and choosing a different surface or stand if possible.
Try cleaning the base’s screw-on knob and removing any dirt, dust, or debris that may be preventing the knob from turning properly. Only use the included knob to attach the base to your desired surface. Do not use a screwdriver, or any other tool or item to try and turn the knob and attach the base to a specific surface.
Again, you should never try to disassemble or fix the ProShield or its screw-on base by yourself. Please contact our Customer Service team right away for any questions you may have.
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